Política de reembolso
Shipping & Returns Policy
At Parrolle, we care about providing a clear, safe, and transparent shopping experience for every customer.
Due to the nature of our skincare and personal care products, the following conditions apply to returns, exchanges, and refunds.
Returns & Exchanges
We accept return requests only for products that:
- have not been opened or used,
- remain in their original packaging,
- and are requested within 7 days of delivery.
For hygiene and safety reasons, we cannot accept returns of opened, used, or tampered products.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or if you received the wrong item, please contact us within 48 hours of delivery and include:
- your order number,
- clear photos of the product,
- and a brief explanation of the issue.
Our team will carefully review the case and provide an appropriate solution.
Refunds
Once the return has been approved, refunds will be processed through the original payment method used for the purchase.
Processing times may vary depending on your bank or payment provider.
International Orders & Customs
For international orders, customers are responsible for any customs duties, import taxes, VAT, or additional fees required by their country’s customs regulations.
Parrolle is not responsible for delays caused by customs processes or unpaid import charges.
Important Notice
Every skin type is unique. Results may vary depending on skin type, routine, and individual use.
We recommend reviewing the ingredient list carefully before using any product. If irritation or sensitivity occurs, discontinue use immediately and consult a professional if necessary.
Contact
For questions regarding your order, returns, or general support, please contact us at:
hello@parrolle.com
Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT-5)
We aim to respond to all inquiries within 24–48 business hours.