Returns & Refund Policy
you for choosing Parrolle.
We believe that every order should arrive exactly as expected. If something doesn’t go according to plan, we’ll always do our best to make it right.
Order cancellations
Orders may be cancelled at any time before they have been shipped.
Once an order has been shipped, it can no longer be cancelled. If you no longer wish to keep your order, you may request a return after it has been delivered, provided it meets the conditions outlined below.
Return eligibility
To be eligible for a return, your product must:
– Be unused and unopened.
– Be returned in its original packaging.
– Be returned in the same condition in which it was received.
For hygiene and safety reasons, we cannot accept returns of products that have been opened or used.
Return shipping costs
If you’re returning a product because you’ve changed your mind, the cost of returning the order is your responsibility.
Once the returned product has been received and inspected, your refund will be processed if the return meets the requirements of this policy.
-Damaged or incorrect orders
If your order arrives damaged or you receive a different product from the one you purchased, please contact us as soon as possible.
We’ll take full responsibility for resolving the issue.
You may choose between:
– Receiving a replacement product at no additional cost.
– Receiving a full refund through the original payment method.
Lost orders
We consider an order lost if it hasn’t been delivered within 30 business days from the shipping date and the shipment is confirmed as lost after our investigation.
If an order is confirmed as lost, Parrolle will:
– Issue a full refund using the original payment method.
– Send a replacement product at no additional cost.
Shipping address corrections
If you notice that your shipping address is incorrect after placing your order, please contact us immediately.
If your order hasn’t been shipped yet, we’ll update the shipping information.
If your order has already been shipped, we’ll contact the shipping carrier and make every reasonable effort to update the delivery address whenever possible. Although address changes can’t always be guaranteed after shipment, we’ll do everything we can to assist you.
-Delivered but not received
If your tracking information indicates that your order has been delivered but you haven’t received it, please contact us.
We’ll immediately open an investigation with the shipping carrier and respond within 24 business hours with the next steps.
-Refund processing
Approved refunds are always issued through the same payment method used to place the original order.
Depending on your bank or payment provider, it may take several business days before the refunded amount appears in your account.
-Need assistance?
If you have any questions regarding a return or refund, our team will be happy to assist you.
You can contact us at: